The placing of an order by the user on the Mucases websites implies the express acceptance of the following general conditions of sale.

Identification data of the owner

You are visiting the website owned by AGENT INNOVATIONS LTD. (Limited Company, equivalente a Sociedad Limitada en España), con domicilio social en 7 Bell Yard, WC2A 2JR, en la ciudad de Londres, en Reino Unido (que en ese documento se llama ‘the owner'). The address for communication purposes is: Avenida de Europa 26, Edificio Ática 5, 2ª Planta, Complejo Empresarial Ática, 28224 Pozuelo de Alarcón, Madrid (Spain).

You can contact THE OWNER by any of the following means:

  • Telephone: +34 910 602 185
  • Contact email:

Conditions of access and purchase 

Access to the MUCASES online store and web is free and attributes to the user the condition of User, regardless of the subsequent use of the services offered, and the placing or not of an order.

The user, after placing their first order, will receive a password to access the account created automatically during the order process, to easily manage their orders. The account can also be created prior to the formalization of an order. A user should only create an account in their own name.

The acquisition of products on may only be made by users over eighteen (18) years of age. Mucases is not responsible for the verification of such a requirement, and any incident arising from non-compliance with it will be the responsibility of the legal guardians of that person, who being under 18 years of age, places an order in our online store. The steps and instructions that will accompany the entire purchase process must be followed, consistent, but not limited to:

(i) Completion of the registration form or the identification of previously registered users;

(ii) On-screen display of the order summary, delivery conditions and expenses - if applicable - for shipping and handling;

(iii) Acceptance of purchase conditions, which implies the reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, where appropriate, of the existing Particular Conditions;

(iv) immediate receipt of email and / or SMS summarizing the account and telephone number used in the registration or - failing that - in the shortest possible time and always before the next twenty-four hours, except for a technical incident.

The acquisition of products on is not allowed for their subsequent distribution or resale, either in public establishments or in the domestic sphere. MUCASES will regulate and authorize the necessary permits through its wholesale and commercial resale division, whose accreditation requires prior request.


No valid order can be made without expressly accepting, through the boxes enabled for this purpose, the terms and conditions and the privacy policy of MUCASES, as well as any applicable legal term and provided on the website. 

All orders will be considered purchase offers subject to these terms and conditions. MUCASES reserves the right not to accept them if the requirements set forth in these conditions are not met.

Once an order is placed, the system automatically generates a receipt receipt. However, this confirmation does not imply the automatic acceptance of the order, since MUCASES reserves the right to collect additional information, related to identity and address, to guarantee both the correct delivery of the order and to ensure the absence of fraud related to transactions. Likewise, the admission of an order could be delayed, both for the reasons stated above, and for the anti-fraud verification process carried out by our associated entities for the processing of payments. Any delay in the acceptance of an order by MUCASES, and consequently, also in the date of shipment and delivery, will not be grounds for alleging non-compliance with delivery deadlines.

Orders can be placed 365 days a year, at any time, except at times when the service is suspended for maintenance or for other commercial and / or force majeure circumstances.

Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems or insufficient stock, the user will have the option to wait until the product is available or cancel the order. 

Any order placed carries the obligation of payment by the client from the moment it is processed by clicking on the "finalize purchase" button provided for this purpose on the payment process screen.


Delivery shall be deemed to have occurred at the time the user or a third party indicated by him acquires material possession of the products. In case of having chosen Express / Urgent shipping, the time of delivery for official purposes will be the one reported to MUCASES by the logistics company in charge of its delivery, in no case the date or time that the client notifies of its receipt will be valid. In the case of Standard / Ordinary shipments, the delivery date will be indicative, and will be the one that MUCASES, based on orders with a similar delivery area, deems valid. These will be the dates to be taken into account for the purposes of calculating the return period.

The delivery time for the order will vary according to the selected shipping method and will be indicated on the website once the order confirmation is obtained, in any case it will not exceed 30 days from the date of the order confirmation. In the event that the delivery date cannot be met, we will inform the user of this circumstance and will be offered the option to proceed with the purchase by setting a new delivery date or the possibility of canceling the order, obtaining a full refund of the price paid, except in the event that such incident is the responsibility of the logistics company, in which case it will be MUCASES who determines how to proceed, based on what the logistics company alleges as the reason for the delay.

If the recipient is absent at the time of delivery, the logistics company will operate according to its normal procedure, and will contact the recipient if it deems it so, to propose a new delivery attempt. In case the logistics company notifies MUCASES that the shipment could not be delivered after proceeding as usual in case of absence on the first attempt, the shipment will be returned to MUCASES, without the right to reimbursement of the order amount.

As a guide, and without assuming a commitment, the delivery times for the different shipping methods available are as follows:

  • Express Shipping in Peninsular Spain: 24/48 working hours from shipment.
  • Standard shipping in Peninsular Spain: From 3 to 5 business days from the order date.
  • Orders placed before 12:00 with Express Shipping will be shipped the same day


Although all Express orders placed before 12:00 on working days are sent on the same day, in case of force majeure or technical failure, Mucases reserves the right to extend the order preparation and dispatch period up to 72 hours. additional.

In this case, there will be no refund of any amount for transport since the terms of delivery times are indicative, and also refer to the times once the products have been delivered to the company responsible for their transport.

Price and payment

It is understood that the price of each product is the one that will appear on the website at the time of placing each order. The user must pay the marked price, including applicable taxes, along with shipping costs, which will be added to the final price to pay. 

Prices can be modified by MUCASES at any time and without prior notice without affecting previously confirmed orders. However, even confirmed MUCASES will not be obliged to take orders when the price is incorrect, especially when the error is manifest and easily recognizable.

The accepted means of payment are: 

  • Payment with credit or debit card, VISA, MasterCard, American Express (AMEX).
  • Payment through PayPal.
  • Payment by bank transfer
  • Cash on delivery
  • Other media

MUCASES reserves the right to change payment methods, being able to create new ones or delete any of the existing ones, without the user / client of being able to make claims for this reason. However, if the change in the payment method affects an order already made, from we will contact the customer to inform them of said change, offering them the option to cancel the order if they consider it convenient.

Payment by credit / debit card: The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct. In order to give maximum security to the payment system uses secure payment systems from leading financial institutions in electronic commerce. In this sense, confidential data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. The SSL encryption system used gives complete security to the transmission of data over the network. Customer data enjoy complete confidentiality and protection. The data on credit cards are not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of the financial institution of MUCASES, through its Secure Payment Gateway. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, MUCASES is not responsible for any delay or failure to deliver and may not formalize any Contract with the customer . MUCASES reserves the right to verify the personal data supplied by the client and to adopt the measures it deems appropriate (including cancellation of the order) so that the merchandise purchased is delivered in accordance with the data contained in the order. 

Payments with PayPal are made directly on the PayPal website, following the conditions of use established by PayPal. In the case of not paying the order within one hour, MUCASES will cancel the order.

Right of withdrawal

The User has the right to withdraw from the contract concluded through in accordance with the provisions of the particular conditions regarding the right of withdrawal and cancellation of orders, available on the website.


In accordance with consumer and user defense laws and other complementary laws, MUCASES does not offer any special guarantee on the product, as it is considered a type of product susceptible to wear and tear due to normal use. In case of presenting defects, the client must notify MUCASES, so that it evaluates the possible reasons for the defect and the possible solution, based on criteria such as the time from delivery, the type of product, etc. Additionally, and by mere courtesy, Mucases admits within 30 days after the product is delivered, claims for defects in the product, which will be evaluated as a courtesy of the company, to assess the reason for such defects.

Customer Service 

MUCASES has a customer service so that the User can manage their claims, doubts, or can request guarantees and execute the right of withdrawal.

The User can direct their complaints, claims or requests for information to the MUCASES Customer Service Department, using any of the following channels: 
- Through web chat, every day of the week
- Sending an email to
- Calling 910 602 185

All doubts and especially complaints and suggestions will be answered as quickly as possible, without exceeding in any case the terms established by current legislation.

Likewise, it will have proof of them by means of the delivery of a written proof, on paper or in any other durable medium.


Personal data protection

AGENT INNOVATIONS LTD., is the Responsible for the treatment of the personal data of the User and informs him that this data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of people with regard to the processing of personal data and the free circulation of these data, for which the following information on the treatment is provided:


  • End of treatment: 
    • Maintain a commercial relationship with the User. 
  • Data collected:
    • The personal data collected on this site are as follows: 
      • Account opening: when creating the user's account, his name, surname, telephone number, postal address, 
      • Login: when the user connects to the web page, they register, in particular, their surname, name, access data, usage data, location and payment data.
      • Profile: using the services provided on the website allows you to enter a profile, which can include an address and a phone number.
      • Payment: as part of the payment for the products and services offered on the website, the financial data relating to the user's bank account or credit card are recorded.
      • Communication: When the website is used to communicate with other members, the data related to the user's communications is temporarily stored.
      • Cookies: Cookies are used when the site is used. The user has the possibility to disable cookies from the settings of his browser.

Use of personal data

The purpose of the personal data collected from users is to make the services of the website available to you, improve them and maintain a secure environment. More specifically, the uses are as follows:

  • access and use of the website by the user;
  • operation and optimization management of the website;
  • organization of the conditions of use of the Payment Services;
  • verification, identification and authentication of data transmitted by the user;
  • proposal to the user of the possibility of communicating with other users of the website;
  • implementation of user assistance;
  • personalization of the services by displaying ads based on the user's browsing history, according to their preferences;
  • fraud prevention and detection, management of malware (malicious software) and security incidents;
  • management of possible conflicts with users;
  • sending commercial and advertising information, according to user preferences.

Sharing personal data with third parties

Personal data can be shared with third parties in the following cases:

  • When the user uses the payment services, for the implementation of these services, the website is in contact with third-party banking and financial entities with which it has entered into contracts;
  • when the user publishes publicly accessible information in the free comments areas of the website;
  • when the user authorizes the website of a third party to access their data;
  • when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, in the context of the provision of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;
  • if required by law, the website may transmit data to file claims against the website and comply with administrative and judicial procedures;
Additionally, Mucases may share the customer's personal data with third-party companies involved in the production, distribution and delivery of the products purchased, such as suppliers and transport companies.

Security and confidentiality

The website applies digital security organizational, technical, software and physical measures to protect personal data against unauthorized alteration, destruction and access. However, it should be noted that the Internet is not a completely secure environment and that the website cannot guarantee the security of the transmission or storage of information on the Internet.

Implementation of user rights

In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by directing their request to the following address or to the email

Right to withdraw consent at any time.
Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.
Right to file a claim with the supervisory authority ( if it considers that the treatment does not comply with current regulations.


Contract language

These general conditions of sale are written in Spanish. In the event that they are translated into one or more foreign languages, the Spanish text will prevail in the event of litigation.

Applicable legislation

These General Conditions are governed by British law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the city of London.